Return & Refund Policy
Thank you for choosing NCC STORES, your trusted source for NCC uniforms, accessories, and related products. We are committed to delivering quality products and ensuring customer satisfaction. Please read this policy carefully before placing your order.
Definitions
- Return: Sending back a purchased product due to an approved issue.
- Replacement: Receiving a new product in place of a defective or incorrect item.
- Refund: Receiving your money back through the original payment method.
Eligibility for Return / Replacement
You may request a return or replacement only if:
- You received a wrong product different from what was ordered or invoiced.
- The product was damaged during delivery.
- The request is raised within 48 hours of receiving the order.
What is Not Eligible for Return / Replacement / Refund
- Products ordered by mistake (wrong size, type, or product).
- Personal dislike or change of mind after delivery.
- Minor differences caused by screen display variations.
- Used, tampered, or damaged products not reported during unboxing.
- Products with removed tags, labels, or damaged packaging.
- Incorrect address or customer unavailability during delivery.
- Delivery refusal or unresponsive customers during delivery attempts.
Product Representation & AI Imagery Disclaimer
All product images, photographs, and visual representations displayed on this website are provided for illustrative and reference purposes only. Certain images may be generated or enhanced using artificial intelligence (AI) or digital rendering technologies.
NCC STORES does not guarantee that colors, textures, finishes, dimensions, or material characteristics shown in images will be identical to the actual delivered product. Variations may occur due to AI-generated visualization, screen settings, lighting conditions, and manufacturing processes.
Minor discrepancies between displayed images and delivered products shall not be considered defects, misrepresentation, or grounds for return, replacement, or refund unless expressly covered under our policies or required by applicable law.
NCC STORES disclaims liability arising from reliance on product images for purchasing decisions to the maximum extent permitted by law.
How to Request a Return / Replacement
To initiate a return request:
- Contact us through WhatsApp.
- Provide your Order ID.
- State the reason for the request.
- Submit a full and continuous unboxing video without cuts or edits.
Requests submitted without an uncut and continuous unboxing video will not be processed.
Return & Replacement Process
Review: Our team will review your request and submitted evidence.
Approval: If approved, return instructions will be provided.
Quality Check: The returned product will be inspected upon receipt.
Resolution:
- A replacement will be dispatched if stock is available.
- If stock is unavailable, a full refund will be processed.
Timeline:
- Replacement dispatch: 2–3 working days after approval.
- Refund processing: 2–3 working days after approval.
Buyer Responsibilities
- Provide accurate delivery address and contact details.
- Ensure availability during delivery attempts.
- Respond to courier calls and delivery communications.
NCC STORES is not responsible if:
- Delivery fails due to incorrect customer information.
- The customer is unavailable during delivery attempts.
- Calls or delivery attempts go unanswered.
- The customer refuses delivery.
Cancellation Policy
Orders cannot be cancelled or modified once placed. If a shipped order is returned due to customer-related issues, applicable courier and handling charges may be deducted from any approved refund.
Final Decision
All decisions regarding returns, replacements, and refunds are made solely at the discretion of NCC STORES. Once a final decision has been communicated, the matter shall be considered closed and further requests may not be entertained.